Team Players Focused On Growth
Our Philosophy
Provide 100% customer service.
You Can't Teach Attitude
Our background in the hospitality industry has trained us well on the importance of customer service and satisfaction.
How do we provide 100% customer service? Accessibility.
- We have managers for each service provided on all client calls.
- The SEMD support number is the CEO’s cell number (even though we have up to 30 team members working on projects at any time).
- SEMD hires based on attitude and passion.
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Customer Service
Your business & how SEMD can fit in!
We know that your focus is on building a successful business. We also know that in the digital age of business, a strong online marketing strategy is imperative.
Our comprehensive Digital Marketing Program will help drive more leads, offering you increased opportunities to sell services and products at the most cost-effective rates possible.
SEMD has systems and processes in place to ensure that we are monitoring results consistently and always making adjustments to help move the needle for the least amount of ad spend possible.
Our Values
Transparency
We report on all advertising efforts up to the meeting date with one easy reporting system and help clients understand the metrics.
Reliability
We set processes in place so that we are able to be good for our word and timelines on our deliverables.
Consistency
Our standard operating procedures help ensure that our deliverables are consistent and efficient.
Truthfulness
Part of 100% customer service is being good for our word and honest in all situations, regardless of the circumstances.
Your Team
Michael Donovan
Doug Caywood
Doug is the Chief Operating Officer, HR Director, and Co-Founder of Search Engines MD.
Alicia Long
Alicia is SEMD’s Controller.
Cody Jerry
Cody Jerry is the Director of Digital Strategy at Search Engines MD.
Dustin Thompson
Dustin Thompson is SEMD’s Marketing Manager.
Lydia Grove
Lydia is the Technical Marketing Manager and Onboarding Specialist!
Micah Trampe
Micah is the Head Social Strategist.
Chris Gibbs
Chris is SEMD’s Developer.
Amy Boehm
Amy is an Account Manager, and assists with paid media.
Seth Shimada
Seth is the PPC & SEO Specialist.
Reed Scarfino
Reed is the Inventory Specialist.
